Frequently Asked Questions
Everything you need to know about finding your perfect fit.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head using a flexible measuring tape placed about one inch above your eyebrows. Consult our detailed Sizing Guide on each product page to match your measurement to our specific brand sizes.
What is Hat Heaven's return policy?
We offer a 30-day return window for all unworn hats in their original condition with tags attached. Please note that for hygiene reasons, hats showing signs of wear or makeup stains cannot be accepted for a refund.
How will my hat be packaged for shipping?
We take great care in our shipping process. Every hat is packed in a sturdy, crush-proof box with protective tissue paper to ensure it maintains its shape and arrives at your door in pristine condition.
Do you offer international shipping?
Yes, Hat Heaven ships worldwide. International delivery times typically range from 7 to 21 business days depending on your location and local customs processing.
How should I clean and maintain my hat?
Maintenance depends on the material. For wool felt, use a soft-bristled brush in a counter-clockwise motion. For straw hats, a damp cloth is best. We recommend avoiding heavy rain and never leaving your hat in a hot car, as this can cause shrinkage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.